Organizations choose Atrendia because of our expertise.They keep returning to us because of the results we deliver.
The secret to delivering quality results
We help our customers recognize that any change worth achieving – even removing waste from a single process – is usually more complex and requires heavier resources than it first appears.
Our customers expect a great deal from their investment in us — transformative results, impeccable service, tremendous ROI, etc. We, for our part, have one core expectation of our customers: that they understand that long-term results require rigorous analysis, planning, attention to detail, skillful communication, and more.
What it takes to achieve quality results
Scott Peck wrote in The Road Less Traveled:
Life is difficult. This is a great truth, one of the greatest truths. It is a great truth because once we truly see this truth… once we truly understand and accept it – then life is no longer difficult. Because once it is accepted, the fact that life is difficult no longer matters.
The same principle applies to estimating the requirements of a project – or more specifically, not underestimating those requirements, which is the number reason most projects fail or fall short of the desired results.
Once we truly accept that each project is complex and requires more resources than we may have imagined in a preliminary discussion – then the project no longer requires more resources than we imagined; we are now working from a place of understanding and truth (metrics), not from a place of rough ideas and uninformed imaginings.
Expect transformational — nothing less
The improvements we bring to our customers are measured in double- and even triple-digit percentages. We can achieve such results because we offer services only in areas where we know we can deliver them. We routinely outperform larger consultancies because, rather than build up a stable of generalists, we bring in partners we consider the best in their fields.
Results don't stick without glue
Quality results require:
- An explicit understanding of the current state and the desired state; the intention of stakeholders to get to root causes through rigorous investigation.
- An expectation that change management and continuous improvement strategies should be integrated in the early stages.
- A commitment to excellence — the glue that binds all these processes.
If the glue isn’t there, then that’s where we should probably begin — with making glue.