You ensure that all the needs of customers are begin satisfied and that your teams are well equipped and trained in order to do so.
Build a superior Customer Service Culture
For many companies, customer service is the barometer of the organization. It is where most of the contact with the actual customer happens, and therefore one of the most important areas in which to ensure excellence.
Atrendia provides customized training from process mapping to proper etiquette to stress reduction.
We also provide a tool and training that can cut 70% of the time spent managing email in shared or common inboxes.
Offerings
Get to know our courses for Customer Service Leaders:
Michael has amazing business acumen and has helped me redefine our strategy and tactics — something that is difficult to do even if you are extremely well versed in financial planning and private banking. Michael is rigorous, with great perseverance. He is open-minded, has a statistical mind, is trustworthy and very smart.
I recommend Michael to any executive who is looking for an intuitive, smart, out-of-the-box thinker who is capable of bringing out the best in you.
