Level:   All levels of sales professionals

Pre-requisites: None

Benefits:

• Focus on adding value for the customer
• Sales and other internal processes are clear to everyone
• Greater ability to optimize processes in the future
• Clear accountability
• Increased employee engagement
• More cross-selling capability
• Reduced stress

Duration:  3 hrs

Type:  Classroom or On-line

Introduction: This is an intensive training course that uses mind-mapping and other Lean tools in order to map out your current sales processes and then learn how to optimize those processes continuously.  While the training can be performed with just one or two managers, it is best done as a workshop with the entire sales team involved.

Scope of training:  1 learning session

Introduction (45 min)

• Introduction of concept
• Expectations, goals and concerns
• Introduction to mindmapping
• Division of groups (if necessary)

Practical work (1 hr 45 min)

(Lunch)

Debrief (30 min)

It is expected that course participants will have access to the Internet.

This is a hands-on training necessetating participant engagement.

Mindmapping software is required.  (Many freemium versions on line)