Level: All levels
Pre-requisites: a CorpQNA membership subscription
Benefits of CorpQNA:
- Reduces numbers of internal emails
- Increased innovation (open source knowledge sharing)
- Leverages the knowledge of all employees
- Fewer daily work interruptions
- Ensures information in documents is up to date
Benefits of CorpQNA training:
- Greatly increases adoption (as part of an adoption plan)
- Simple hands-on learning
- Ensures that users understand all the benefits CorpQNA offers
- Reduction of help-desk issues
Type: Classroom, On-line or Blended (classroom training, on-line coaching and debrief)
Introduction:
We are surrounded by information these days — and yet, we can’t seem to find the information we need when we need it. Most organizations already have communication tools like Chatter, Yammer, Skype, Slack, Yammer, etc., but these collaboration tools are designed to enable fleeting collaboration; and while email is better at archiving information, the information is siloed in individual users’ mailboxes. In all of these scenarios, back-and-forth communication that passes important knowledge resources from user to user has no way of being efficiently curated and re-used. Until now.
CorpQNA helps you solve these problems by curating and organizing knowledge into an accessible Q&A format.
From general knowledge questions like “Who do we call to fix the printer?” to questions regarding products or standard operating procedures, CorpQNA, replaces one-off information gathering with a practical and easy-to-use database of information curated by your organization enabling you to find specific business-critical information when you need to find it.
Using CorpQNA is as easy as posing a question. If the answer is not available at that moment, it won’t be long before someone responds to your question, providing information, not only for you, but for everyone from that day forward. That’s not just collaboration, that’s collaboration with interest.
Even if operating CorpQNA is simple, adopting new habits takes time and repetition to be firmly incorporated into ones’s repertoire. While receiving training in CorpQNA is an excellent first step, it will not ensure company-wide or even team-wide adoption. For this reason, this course is part of a larger overall adoption strategy whereby a project manager works together with Atrendia to continually engage users to assure adoption. Contact us about more information regarding a customized CorpQNA adoption strategy for your organization.
Scope of training: 1 hr learning session + 1 hr follow-up coaching and debrief
