The How of Heart
I recently purchased dysfunctional products/services from three vendors who were unwilling to go outside company rules to fix the problems they caused.
Category: Culture
DOing vs. BEing: creating rules that put customers first
I recently purchased dysfunctional products/services from three vendors who were unwilling to go outside company rules to fix the problems they caused.
Guest blog: Do you want to lead? or have someone follow?
I’m a dancer. When I studied the Argentine Tango there was a foundational rule that I believe is true for all leaders: The leader opens the door for the follower to pass through, and the leader then follows. If anyone notices the leader, he’s not doing his job. The goal is to showcase the follower….
Guest blog: Training vs. Learning: do you want to train? Or have someone learn?
Training successfully educates only those who are predisposed to the new material. Others may endeavor to learn during class but may not permanently adopt it. The problem isn’t the value of information or the eagerness of the learner: It’s a problem with both the training model itself and the way learners learn. It’s a systems/change…
Atrendia Friday Video 23 – A Conference Call in Real Life
In this YouTube video you’ll relive those agonizing on-line meeting moments that make you want to pull out your hair! You’ll be jumping up and down shouting: “So true!”. Share this with colleagues – especially those who need some help in this area. Although it’s fun to poke fun at this, virtual conference calls are…
Atrendia Friday Video 14 – Jason Fried: Why Work Doesn’t Happen At Work
Last week, Yahoo!, CEO Marissa Mayer, sent out a memo (directive) intended to stifle Yahoo! employees’ ability to work from home. She effectively put an end to telecommuting for all Yahoo! employees. Interesting. In one memo, in almost silent desperation, Mayer tries to close the lid on an unstoppable movement called the future of work….
Atrendia Friday Video 4 – Patrick Lencioni: Five Dysfunctions Of A Team
Don’t be put off by Lencioni’s affected manner. His book, The Five Dysfunctions of a Team, should be made mandatory for all leaders. This short video is a good introduction to him and his philosophy.
The benefits of a culture that puts problem solving ahead of the blame game
I had an excellent session with a client today in which he told me about how he had to bring one of his employees into his office to remind him that, ”we simply can’t make these mistakes around here”. My client told me that he had berated the employee with calm but stern voice, meaning…