Sharon Drew Morgen has designed a servant leader-based Change Facilitation model, using the process in sales (Buying Facilitation®), coaching and leadership, and communication, all enabling others to congruently change themselves. She is the author of several books, including the NYTimes Business Bestseller Selling with Integrity and the Amazon bestsellers Dirty Little Secrets: why buyers can’t…
Sharon Drew Morgen is the thought leader in Change Facilitation, enabling congruent, collaborative, win-win change in several areas, including Buying Facilitation®, Learning Facilitation, Coaching Facilitation. She has written 9 books, including NYTimes Business Bestseller Selling with Integrity and the Amazon bestseller What? Did you really say what I think I heard? Her book Dirty Little…
I recently purchased dysfunctional products/services from three vendors who were unwilling to go outside company rules to fix the problems they caused.
I recently purchased dysfunctional products/services from three vendors who were unwilling to go outside company rules to fix the problems they caused.
We enter into collaborations assuming we’ll succeed as teamwork partners. Yet we rarely achieve true partnership: Because we listen uniquely and through biased filters we sometimes mistakenly presume intent or misconstrue what’s been said and agreed upon. Problem: Flawed assumptions, wasted time and relationship capital, and restricted scope. There is often not enough diversity to…
As business folk, we hold meetings regularly. Yet often we don’t accomplish what we set out to achieve. Why? The Purpose Meetings are held to accomplish a specific, beneficial outcome requiring the attendance of the right people with the right agenda. The Problem/Pain Often we end up with miscommunication, wasted time, incomplete outcomes, misunderstanding, lack…
I’m a dancer. When I studied the Argentine Tango there was a foundational rule that I believe is true for all leaders: The leader opens the door for the follower to pass through, and the leader then follows. If anyone notices the leader, he’s not doing his job. The goal is to showcase the follower….
Introduction Knowledge workers understand, on at least some level, the importance of getting things done on time and in the right order. And yet, this is consistently one of the biggest problems organizations face. The aim of this article is not to give instructions on how to prioritize, plan, and execute tasks, but to help…
In this YouTube video you’ll relive those agonizing on-line meeting moments that make you want to pull out your hair! You’ll be jumping up and down shouting: “So true!”. Share this with colleagues – especially those who need some help in this area. Although it’s fun to poke fun at this, virtual conference calls are…
How quickly we respond to a message (email, phone, sms, chat, etc.) is an often misunderstood function of our work and is further complicated by leaders who institute temporal rules like “within one business day” or in less than two hours. Here is a partial list guidelines regarding responsiveness: 1. Responses are not mandatory. You…