We are not always able to accurately hear what others mean to convey. Sometimes we hear only a fraction of what’s been said and our brains misunderstand or bias the rest – and we might not realize it until it’s too late, causing us to believe we’re right and others are wrong, or moving to…
Don’t be put off by Lencioni’s affected manner. His book, The Five Dysfunctions of a Team, should be made mandatory for all leaders. This short video is a good introduction to him and his philosophy.
I had an excellent session with a client today in which he told me about how he had to bring one of his employees into his office to remind him that, ”we simply can’t make these mistakes around here”. My client told me that he had berated the employee with calm but stern voice, meaning…