Atrendia Friday Video 25 – The Basics of the Net Promoter Score
In this Youtube video, Cammy Elquist Lore will introduce you to understanding the basics of Net Promoter Score, commonly known as NPS — an extremely powerful tool for taking the pulse of your customers.
I chose this video for two reasons: One, in case NPS is new to you, or if you need a quick refresher; and two, to introduce you to Cammy, who has many short videos that are packed with great content for leaders.
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