Month: October 2014

Atrendia Friday Video 25 – The Basics of the Net Promoter Score

In this Youtube video, Cammy Elquist Lore will introduce you to understanding the basics of Net Promoter Score, commonly known as NPS — an extremely powerful tool for taking the pulse of your customers. I chose this video for two reasons: One, in case NPS is new to you, or if you need a quick refresher; and…

To 5S or not to 5S

I recently took part in a discussion that debated whether 5S is the best way to introduce Lean to an organization.  While this is a common approach because of the quick visual impact that gives a feeling of real accomplishment, Implementing 5S, in my opinion, is not the way to introduce Lean. Many (most?) companies…